Satisfaction Guaranteed

Our Guarantee 

We Offer The Strongest Guarantee in the Business

You and those who receive your products or gifts must be delighted, or we’ll make it right with either an appropriate replacement or a full refund-whichever you prefer.

Our Best Product and Gift Value

You can bet you get your money’s worth on our highest product and gift selections!

Here’s why:


If there is a problem with your order……. we offer a returns with our return policy.


Return Policy - Please see updated return policy, effective 06/01/2020.

 Due to the current Covid-19 Pandemic, Maisie Jane’s refuses the right to take any returns.  We thank you for your understanding. 



Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed. We will contact you for the credit card you wish the credit to be applied, as this information is not stored with us at time of purchase as a security measure. 


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to: 1324 Dayton Road Chico California US 95928.



If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Return Shipping

To return your product, you should mail your product to: 1324 Dayton Road Chico California US 95928

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.