FAQ

We accept all major credit cards and Maisie Jane's gift cards.

Because we work quickly to process orders, changes or cancellations depend on whether your order has already shipped. Please email us at nuts@maisiejanes.com or call us during business hours at (530) 899-7909, and our sales team will do their best to help.

Yes! We’re happy to work with wholesale, bulk, or co-packing customers. Please reach out to sales@maisiejanes.com or visit our Wholesale & Bulk page for more details.

We do. If you’re interested, we have an initial form you can complete and email back to sales@maisiejanes.com. After reviewing it, our team will follow up with the next steps.

We ship anywhere in the continental United States and offer free shipping on orders over $79. 

Please Note: free shipping does not apply to Alaska or Hawaii. If you’re shipping to those states, contact us for a special rate.

Orders ship from our Chico, CA warehouse within 48 hours. 

• West Coast deliveries usually arrive in 2–3 business days
• East Coast deliveries in 7–10 business days. Please note we don’t ship on weekends or holidays.

Orders over $79 qualify for free shipping within the continental United States, excluding Alaska and Hawaii.

Free shipping applies to consumer orders only. For all other orders, shipping rates are calculated at checkout based on the weight and destination of your package. We never add extra fees or markup shipping costs.

Once your order ships, you’ll receive a tracking number by email. Click the link to see the latest status of your package.

We don’t currently ship single-parcel orders internationally. For wholesale or bulk shipments outside the U.S., please contact us at sales@maisiejanes.com.

At this time, each shipping address requires a separate order. If you’d like to send baskets to multiple addresses, you’ll need to place an individual order for each one. For large or corporate orders, please contact us directly at sales@maisiejanes.com or (530) 899-7909, and our team will be happy to assist.

Because our chocolate products must be kept below 65°F to maintain their quality, we don’t ship them during the hot summer months. For more details, please see our Summer Chocolate Shipping Policy.

Alcohol shipping is restricted by state law, and wine and beer each have their own rules. We've listed them our here for you, but review our Alcohol Shipping Policy for full details.

WINE can only be shipped to:

• California
• Connecticut
• District of Columbia
• Louisiana
• Nebraska
• New Mexico
• North Dakota
• Oregon
• Virginia
• Wyoming

BEER can only be shipped to:

• California
• District of Columbia
• Nebraska
• Nevada
• New Hampshire
• North Dakota
• Oregon
• Pennsylvania
• Virginia

All alcohol shipments must go to a physical street address (not a P.O. Box, APO, or FPO). A phone number must be included with the order, and an adult 21 years or older must be available to accept the package with a valid ID at the time of delivery.

Yes. Both Maisie Jane’s and our carriers require the recipient to be at least 21 years old. Carriers will verify age with a valid photo ID at delivery.

Yes. At checkout, under the Delivery tab, select Pick Up instead of Ship. You’ll receive an email when your order is ready for pickup at our Gift Shop.

Because our products are food, we generally don’t accept returns. If you’re unhappy with your purchase, we offer a Freshness and Quality 30-Day Guarantee. 

With our Freshness and Quality 30-Day Guarantee, you have two options:

1. A free replacement, shipped to you at no cost
2. A full refund  

To qualify for our Freshness and Quality 30-Day Guarantee, you’ll need proof of purchase within the last 30 days. 

Please Note: Our Freshness and Quality 30-Day Guarantee excludes items that are beyond their sale day, items sold by unauthorized sellers, and Sale items. 

Because our products are food, we do not accept returns or exchanges—and this policy also applies to non-food merchandise. Instead, if you’re unhappy with your purchase, we stand behind our Freshness and Quality 30-Day Guarantee.

Email sales@maisiejanes.com within 30 days of purchase, including your order number and online receipt, and we’ll start processing your refund.

If it’s simply a matter of taste, we suggest sharing the product with a friend, family member, or neighbor who might enjoy it.

Once our Food Safety Supervisor approves a refund, it will be processed within 48 hours.

Because we rarely accept returns, this usually doesn’t apply. If a physical return is approved, Maisie Jane’s will cover the cost of shipping.

If your order arrives damaged or incorrect, please contact us immediately at nuts@maisiejanes.com so we can make it right.

Yes, we offer a Freshness and Quality 30-Day Guarantee if you are dissatisfied with your order. 

With our Freshness and Quality 30-Day Guarantee, you have two options:

1. A free replacement, shipped to you at no cost
2. A full refund  

To qualify for our Freshness and Quality 30-Day Guarantee, you’ll need proof of purchase within the last 30 days. 

Please Note: Our Freshness and Quality 30-Day Guarantee excludes items that are beyond their sale day, items sold by unauthorized sellers, and Sale items. 

Email sales@maisiejanes.com within 30 days of purchase, including your order number and/or online receipt, and we’ll start processing your refund.

All almonds grown and sold in the United States, other than at a road-side stand or farmers market, must be pasteurized, as required by the FDA. This process reduces harmful microorganisms and makes almonds safer to eat. 

At Maisie Jane’s, we are committed to using only steam pasteurization. This method—exposing almonds to carefully controlled steam for a proven time and temperature—takes more time and cost, but we believe it’s the safest option for our products and for you. The more common alternative, propylene oxide (PPO), is a chemical method that the EPA warns may cause health problems if ingested in large amounts. You can trust that Maisie Jane’s never uses PPO—only pure steam pasteurization.

All of our organic products are grown without pesticides. In our conventional (i.e., non-organic) orchards, we minimize chemical use by practicing Integrated Pest Management (IPM)—a method that tracks insect activity and uses beneficial insects whenever possible instead of pesticides. Because weather and growing conditions vary each year, every season brings new challenges. We continually research and apply the lowest-impact solutions to grow the healthiest, highest-quality almond crop possible.

Refrigerating our nut butters isn’t necessary, though it can help extend shelf life. 

At room temperature, they’ll keep for up to two years. Just note that refrigeration makes the texture thicker and harder to spread. If you prefer a softer, more spreadable nut butter, store it at room temperature and give it a good stir before use to keep the oils blended.

Because our Almond and Cashew Butters are made with just one ingredient, natural variations can occur from one jar to the next. Differences in crop year and orchard origin affect texture and flavor, and since we don’t add oils, sugars, or emulsifiers, there’s nothing to mask those subtle changes. These environmental factors give each batch its own unique character.

At Maisie Jane’s, our 1-Ingredient nut butters are made simply from freshly roasted nuts milled to perfection—nothing else added. 

Because they’re natural, it’s normal for the oils to separate and rise to the top. Just stir the oils back in with a knife or spoon to restore the creamy texture. Avoid pouring the oil off, as this will cause the nut butter to harden. Some people also like to store their jars upside down to help minimize separation.

Glass jars are healthier for you and better for the environment than plastic. They can be 100% recycled, won’t end up polluting oceans or landfills, and don’t leach microplastics into your food. 

At Maisie Jane’s, we’re committed to making environmentally responsible choices whenever possible, which is why we pack our nut butters in glass. Plus, the jars are perfect for upcycling—use them to store household items, can produce from your garden, or even as charming flower vases.

At this time, there aren’t any non-plastic bag options that provide the oxygen barrier needed to preserve shelf life and freshness for our nuts. 

We continue to work with our packaging partners to explore sustainable alternatives, but food safety remains our top priority. Our packaging ensures your nuts stay protected from outside contaminants and fresh for the best, healthiest snacking experience possible.

At Maisie Jane’s, food safety and allergen control are a top priority. We process almonds, cashews, walnuts, and hazelnuts in our own facility, and some equipment—like roasters and nut butter lines—is shared between them. To prevent cross-contamination, our team follows strict protocols: equipment is thoroughly cleaned, visually inspected, and tested for allergen proteins before the next product run. For added peace of mind, we do not process peanuts in our Maisie Jane’s facility.

Additional Allergen Notes:

• Roasted & Flavored Nuts (Made at Maisie Jane’s): Produced in our Chico, CA facility, which does not process peanuts. However, these products are made in a plant that also processes tree nuts, milk, eggs, and soy. May contain shell pieces.
• Chocolate & Candy Products (Made by Trusted Partners): Crafted by trusted partners who use our nuts but process them in facilities that also handle peanuts, wheat, tree nuts, milk, egg, and soy. These products contain milk and may contain wheat, peanuts, shell pieces, and other tree nuts. 

Every item includes a clear allergen statement beneath the ingredients, so you can shop with confidence.

Your safety matters to us — and we’re committed to transparency in every bite.

Yes, all our products are naturally gluten free. We don’t process any items containing gluten.

Most Maisie Jane’s products are certified Kosher by the Earth Kosher certification process, which is congruent with Kosher Industry Standards.You can tell if your product of choice is Certified Kosher if, on the product page/product packaging, you see the Kosher symbol.

We thoughtfully choose quality containers—whether wicker baskets, tins, or other creative vessels—for our themed gift baskets. Each one is filled with delicious goodies, packed with recycled crinkle, wrapped in cellophane, and finished with a bow that’s tied by hand.

Of course! During the holiday season, our gift baskets are shown with holiday décor, but we’re happy to customize them for other occasions like birthdays or anniversaries. Just let us know in the “Notes” section at checkout, and our gift basket specialists will add a non-holiday ribbon or basket.

Absolutely! At checkout, just mark “This is a gift” and type your message in the box labeled “Include the following note.” Your note will be printed on the packing slip and sent with the gift to your recipient.

Absolutely! Maisie Jane’s specializes in helping businesses with their gift-giving needs. Whether you need a large number of gifts or something uniquely curated, we can customize in many ways—using your brand colors for bows, adding company swag, or designing special assortments for your most valued clients. We’ll also work with your budget to create gifts that impress. To get started, email us at sales@maisiejanes.com or call (530) 899-7909. 

Because our chocolate products must be kept below 65°F to maintain their quality, we don’t ship them during the hot summer months. For more details, please see our Summer Chocolate Shipping Policy.

From time to time, certain products may be unavailable due to seasonality, supply changes, or stock from our trusted partners. When this happens, we may substitute an item with one of equal or greater value to ensure your basket is filled and beautifully presented. Rest assured, substitutions are always chosen with care to match the quality and theme of the original basket.

All Maisie Jane’s products sold in our Gift Shop are also available online. However, many of the specialty items from our trusted partners—often included in our gift baskets—are only sold individually at our Gift Shop.

You’ll also find a wide selection of exclusive gift items in the Gift Shop, such as handbags, jewelry, tabletop décor, beer and wine, and more.

Learn more about our Gift Shop!

Our Gift Shop is open:

• Monday–Friday from 10:00 a.m. to 5:30 p.m.
• Saturdays from 10:00 a.m. to 4:30 p.m.

We’re closed on Sundays and major holidays, including Christmas Day, New Year’s Day, Thanksgiving, Fourth of July, Labor Day, and Memorial Day.

From November through Christmas, we extend our hours to:

• Monday–Friday 9:00 a.m. to 5:30 p.m.
• Saturday 9:00 a.m. to 4:30 p.m.