Effective Date: June 25, 2026
Maisie Jane’s recognizes that your privacy is important and is committed to maintaining and using your information responsibly. This Privacy Policy describes the information we collect, how we use it, and the choices available to you regarding your personal information.
For privacy-related questions, please contact us at:
Maisie Jane’s Customer Service
1324 Dayton Rd.
Chico, CA 95928
nuts@maisiejanes.com
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Mailing address
- Email address
- Telephone number
- Payment information
- Order and purchase history
- Account information
- Information submitted through forms, surveys, contests, promotions, or customer service inquiries
We may collect information when you:
- Place an order on our website
- Make a purchase at our retail store
- Return an item or request an exchange
- Subscribe to our emails or create an account
- Participate in surveys, contests, or promotions
- Request a catalog
- Contact us regarding products, services, or support
- Receive a gift sent through Maisie Jane’s
We may also automatically collect certain information when you visit our website, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Referral sources
- Website interactions
- General location information derived from IP address
How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Provide customer service and support
- Communicate regarding orders, account activity, customer service inquiries, and other business-related communications.
- Send catalogs, newsletters, and promotional communications
- Improve our products, services, and website experience
- Personalize content and marketing
- Analyze website performance and customer behavior
- Detect and prevent fraud or unauthorized activity
- Comply with legal obligations
Cookies and Tracking Technologies
Our website uses cookies, pixels, tags, and similar technologies to operate the website, improve user experience, analyze website traffic, and support marketing and advertising activities.
These technologies may collect information about your browsing activity, device, browser, IP address, pages visited, and interactions with our website.
We may use services provided by Shopify, Google Analytics, Google Ads, Meta (Facebook and Instagram), Klaviyo, and other service providers to help us understand website usage, measure advertising performance, and communicate with customers.
You may manage your cookie preferences through the cookie consent tools available on our website. Please note that disabling certain cookies may affect website functionality.
Information We Share with Others
We may share information with trusted service providers who assist us in operating our business, including:
- Shopify and website service providers
- Payment processors
- Shipping and fulfillment partners
- Email and SMS marketing providers
- Analytics providers
- Advertising and marketing partners
- Customer support providers
These third parties may access personal information only as necessary to perform services on our behalf and are not permitted to use such information for unrelated purposes.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties except as necessary to provide messaging services.
Marketing and Advertising
We may use information collected through cookies and similar technologies to deliver personalized advertising and measure the effectiveness of our marketing campaigns.
Advertising partners, including Google and Meta, may use information collected through their technologies to provide advertising that may be relevant to your interests.
You can manage advertising-related preferences through our cookie consent tools and, where applicable, through your browser or device settings.
California Privacy Rights
If you are a California resident, you may have certain rights regarding your personal information under the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable California privacy laws.
Subject to applicable law, California residents may have the right to:
- Know the categories and specific pieces of personal information collected about them
- Request correction of inaccurate personal information
- Request deletion of personal information
- Request information regarding disclosures of personal information
- Opt out of the sale or sharing of personal information
- Limit the use of sensitive personal information, where applicable
- Not be discriminated against for exercising privacy rights
To exercise these rights, please contact us using the information provided in this Privacy Policy.
Do Not Sell or Share My Personal Information
Certain advertising and analytics activities may be considered a "sale" or "sharing" of personal information under California law.
California residents who wish to opt out of such activities may do so by visiting our Do Not Sell or Share My Personal Information page available on our website.
Your Privacy Choices
You may manage your privacy preferences in several ways:
- Adjust your cookie preferences using the cookie consent tools available on our website.
- Opt-out of marketing emails by clicking the unsubscribe link included in our communications.
- Contact us using the information provided in this Privacy Policy to request access to, correction of, or deletion of your personal information, subject to applicable law.
- California residents may exercise applicable privacy rights, including opting out of the sale or sharing of personal information, through the methods described above.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.
Mergers, Acquisitions, and Bankruptcy
In the event of a merger, acquisition, sale of assets, bankruptcy, or similar business transaction, personal information may be transferred to a successor organization or other entity involved in the transaction.
Accessing, Updating, or Deleting Information
You may request access to, correction of, or deletion of your personal information by contacting us using the information provided above.
If you maintain an account on our website, you may also update certain information through your account settings.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While we take steps to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child under 13 without appropriate consent, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated effective date.
We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.
Questions or Comments
If you have questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Maisie Jane’s Customer Service
1324 Dayton Rd.
Chico, CA 95928
nuts@maisiejanes.com
